Refund policy
We want you to feel confident with your purchase from Scotia Cycle. If you have questions about a specific item, we are happy to help before you buy.
Returns on New, Unused Items
New, unused items may be eligible for return if they meet the following conditions:
- Returned within 14 days of purchase
- Unused, in original condition and in original packaging
- Proof of purchase is provided
This applies to most accessories and gear. Refunds are issued to the original form of payment.
Return Method, Shipping and Refund Timing
Eligible items can be returned in store or by mail. Customers are responsible for return shipping costs. Refunds are processed within 3 business days of receiving the returned items.
Non-Returnable Items
- Bikes and e-bikes once they have been ridden
- Special order items
- Clearance or sale items marked as final sale
- Installed parts or accessories
- Gift cards
Special orders are ordered specifically for you and are final sale. In some cases a non-refundable deposit may be required. Bikes and e-bikes are final sale once ridden. We are happy to help with sizing, setup and questions before purchase.
Exchanges
Where possible, we are happy to offer exchanges on eligible items returned within the return window and in original condition.
How to Start a Return
Please contact us before returning an item. Visit Scotia Cycle at 10361 St Margarets Bay Rd, Unit 3, Hubbards, NS B0J 1T0, call (902) 800-1667, or email bike@scotiacycle.com.
Services and Rentals
Service work, including bike repairs, tune-ups and skate sharpening, is non-refundable once completed. Please contact us with concerns so we can address them. Rental terms, cancellations and refunds are outlined at booking and may vary by service; rental agreements and waivers apply.